020 8876 5690

Q: How do I make an appt?

A:

The simplest way to make an appointment is to call us on 020 8876 5690 and speak to one of our receptionists. You can also contact us through the contact form on the website or by emailing us at help@physio-on-the-river.co.uk.

Q: Do I need to see a doctor first?

A:

No, you don’t need to see a doctor first unless you are intending to reclaim the cost of your treatment through your health insurance. Most health insurance companies insist that you see your GP first and get a referral before your treatment begins.

Q: Can I claim the cost of treatment through my health insurance policy?

A:

We would advise you to check the terms of your policy or call your insurance company first – but most policies will cover the cost of Physiotherapy treatment. You will need to see your GP first before commencing treatment. We are recognized by all the major health insurance companies.

Q: How do I claim for my treatment from my health insurance company?

A:

We have an arrangement for direct billing with most health insurance companies – this means that we bill the company and you don’t have to get involved with the payment except if you have an excess on your policy. In a few exceptions where we don’t bill the company directly, we would require you to pay for your treatment at each attendance and then pass the receipts to your insurance company for reimbursement.

Q: What are your clinic opening times?

A:

We are open from 08.00-21.00 Monday to Thursday, 08.00-17.00 on Fridays and 08.00-14.30 on Saturdays.

Q: What should I wear for my treatment?

A:

If you are coming for Physiotherapy on your back or for a leg problem we may need to you undress to your underwear for most conditions so you might like to bring a pair of shorts with you. If you are coming with a sports injury involving running it is a good idea to bring your running shoes with you. If you are attending a Pilates or yoga class then loose fitting tracksuit bottoms and a T-shirt are fine – no Lycra required!

Q: How many sessions of Physiotherapy will I need?

A:

Physiotherapy is not an exact science but once you have had your assessment your Physiotherapist will be able to give you a rough guide to the number of treatments you will need and will discuss with you your goals and a treatment plan.

Q: Will I always have the same therapist and can I chose a male or female?

A:

Unless your therapist is on holiday or sick you will always keep the same one. We do have both male and female Physiotherapists to choose from.

Q: Is it easy to park near the clinic?

A:

Parking is easy in all the local roads except during the times when parking restrictions are in force – 10 am-12 noon on Mondays to Fridays. At these times there are metered spaces on the High Street and at the end of Lonsdale Road.

Q: How quickly can I get an appointment?

A:

We can usually offer a Physiotherapy or massage appt within 24 hours.

Q: Do you treat children?

A:

Yes, we treat children for orthopaedic type conditions. However, we don’t treat very young children with developmental or neurological conditions such as cerebral palsy. We can see any child with a sports injury or fracture or condition of that sort. All our staff are CRB checked. We require that children under the age of 16 are accompanied by an adult.

Q: Can I bring someone with me?

A:

Yes, you are welcome to bring someone with you.

Q: Can I bring my baby/child with me?

A:

If you cannot arrange childcare then you are welcome to bring your child with you. However, for your own benefit we prefer it if you can avoid it – babies and small children can be a big distraction and if you want to have a stress free appointment when the focus of our attention is very much on you then we advise against bringing your child.

Q: What is your system of payment?

A:

We ask that you pay for your treatment at each visit unless we are billing your insurance company directly.  We accept cash, cheques and debit and credit cards. However there is a small additional charge when using a credit card.