Complaints Procedure

Here at Physio on the River Ltd we will make every effort to ensure you are happy with our services.

If for some reason, you have a complaint about the service you have received from us or about any of our staff working here at the clinic, we would like you to let us know.

Contact for Complaints

The Clinic Director


We aim to acknowledge your request within 48 hours and will respond as quickly as possible depending on the nature and complexity of the complaint.

  • Physio on the River
    The Old Ticket Office
    Barnes Bridge
    The Terrace
    SW13 0NP
  • Opening Hours

    Mon: 7am – 9pm
    Tues: 8am – 9pm
    Wed: 7am – 9pm
    Thurs: 8am – 9pm
    Fri: 7.30am – 7pm
    Sat: 8am – 2.30pm
    Sun: Closed

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